Leaking issues can be a significant concern for tenants in condominium suites, as they can lead to property damage, inconvenience, and potential health hazards. It is crucial for tenants to have a good understanding of the common causes of leaks and how to troubleshoot them effectively. This policy will provide an overview of leaks in condominium suites along with troubleshooting tips to help tenants identify and address these issues. However, it is important for the tenants to notify the property management company or our Home Services team promptly if the problem persists or requires professional assistance.
- Identifying the Source of Leaks: When dealing with leaks in a condominium suite, it is essential to determine the source accurately. The following troubleshooting steps can help identify the origin:
- Inspect nearby fixtures: Check faucets, showerheads, toilets, and other plumbing fixtures for visible signs of leaks, such as dripping or pooling water. Tighten loose connections or contact our team for repairs.
- Examine Walls and Ceilings: Look for discoloration, dampness, or water stains on walls and ceilings, as these can indicate leaks from pipes or neighbouring units. Notify the property management office at your condominium immediately to investigate further and loop in Home Services so we can assist in communication.
- Investigate Windows and Doors: Check for gaps or cracks around windows and doors that may allow water to seep in during heavy rain or when snow melts and seal any openings with appropriate weatherstripping or caulk.
d. Roof and Plumbing Vents: Inspect the roof for missing or damaged shingles, as well as the plumbing vents for signs of blockages or damage. Report any issues to the property management for professional evaluation and repair.
2. Addressing plumbing-related leaks: Plumbing-related leaks are common culprits in condominium suites. Consider the following troubleshooting steps for addressing such leaks:
a. Faucets and Fixtures: If faucets or fixtures are leaking, check if the connections are tight. Kindly contact our Home Services team or the building management for immediate repairs, as the replacement of the worn-out washers or cartridges might be necessary.
b. Toilet Leaks: A toilet leak can result in significant water waste. Check for leaks by adding a few drops of food colouring to the tank and observing if it seeps into the bowl without flushing. Kindly contact our Home Services team for the replacement of any faulty parts, such as flappers, wax gasket or seals.
- Please keep in mind, if you are installing any sort of attachment (common is bidets), this needs to be approved by your landlord and completed by a licensed plumber. Due to leaks these can cause, some buildings will not allow these so it is always best to check.
c. Pipe Leaks: If you suspect a pipe leak, turn off the water supply immediately and notify the property management for professional assistance. Avoid attempting repairs yourself, as it may cause further damage.
- Dealing with Common Building-related Leaks: Sometimes, leaks in condominium suites can be attributed to building-related issues. Take the following steps to troubleshoot such leaks:
a. Exterior Walls and Windows: Check for cracks or gaps in the exterior walls and windows. If so, please report significant issues to the building management.
b. Balcony Leaks: Inspect the balcony for signs of pooling water or cracks in the flooring. Notify the building management if leaks are detected, as they may require professional repairs or waterproofing.
c. Common Areas: If the leak appears to originate from common areas, such as hallways or utility rooms, report the issue to the building management immediately. They are responsible for addressing and resolving such leaks.
By understanding the common causes of leaks and following the provided troubleshooting tips, tenants can identify the source of the leak and take appropriate action by promptly notifying the property management company or our Home Services team. This is crucial to ensuring timely repairs and preventing further damage.
Remember, if the problem persists or requires specialised expertise, it is advisable for tenants to seek professional assistance for resolution by submitting a maintenance request through the appropriate channels, such as the online portal, or by contacting our Home Services team, through the following means:
- Submit a new request on this platform through the Maintenance Request Form
- Submit the work order request yourself using the tenant portal: https://app.delrentals.com, along with the images of the concern.
- Send an email to maintenance@delrentals.com.
- Call our Home Services team at this number: 416-296-7368, extensions 8026 and 8027.
**Please refer to the article on Emergency Situations should you be dealing with a large leak/flood and report to your building concierge and the office on the number above immediately**
Should a leak ever deem your suite “uninhabitable” please reach out to your insurance provider for further assistance should you need to file a claim, as well as the Home Services team for support.
This will ensure that all issues are promptly addressed and that our team can provide you with the best possible service.
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