Troubleshooting Tips for a Refrigerator Not Cooling

As a tenant, one of the essential appliances in your home is undoubtedly the refrigerator. However, encountering a refrigerator that fails to cool can be a major inconvenience. Before panicking or calling maintenance, it's worth exploring some troubleshooting steps to identify and potentially resolve the issue. In this article, we will provide you with a comprehensive guide on troubleshooting a refrigerator that is not cooling, enabling you to assess the situation and take appropriate action.

1. Check the Power: The first step in troubleshooting a non-cooling refrigerator is to ensure that it is receiving power. Verify that the power cord is securely plugged into the outlet and there is no damage to the cord. Additionally, check if the circuit breaker has tripped. If there is a power outage in your building, contact our Home Services team to resolve the issue.
2. Adjust Temperature Settings: Sometimes, the refrigerator temperature control settings may have been inadvertently changed. Ensure that the thermostat is set to a proper cooling temperature (around 37-40 degrees Fahrenheit or 3-4 degrees Celsius) and the freezer temperature is set below freezing (around 0 degrees Fahrenheit or -18 degrees Celsius). Refer to the refrigerator's manual for specific instructions on adjusting temperature settings.
3. Clear Ventilation: Check if the vents inside the refrigerator and freezer compartments are obstructed by food items or packaging. Blocked vents can restrict airflow, leading to inadequate cooling. Rearrange items to allow for proper ventilation and ensure the vents are clear for cold air circulation.
4. Evaluate Door Seals: A faulty door seal, often indicated by visible gaps or cracks, can result in warm air entering the refrigerator. Inspect the door seals carefully and clean them with warm soapy water. If the seals are damaged, notify our Home Services team to have them replaced promptly.
5. Monitor the Evaporator Fan: The evaporator fan is responsible for circulating cold air throughout the refrigerator. Open the freezer door and listen for the sound of the fan running. If the fan is not operating, it may require replacement or repair. Contact our maintenance team to address this issue.
6. Remove Frost Build-up: Excessive frost or ice buildup in the freezer can impede the cooling process. Defrost the freezer by turning it off and letting it thaw naturally or use the defrost function if available. Be sure to remove any accumulated ice or frost before restoring power to the refrigerator.

If the above troubleshooting tips do not resolve the cooling problem, it may indicate a more complex issue with the refrigerator's compressor, coolant system, or other internal components. In such cases, it is advisable to contact our Home Services team to arrange for a professional appliance repair service. Please submit any maintenance requests or concerns through the appropriate channels, such as the online portal, or by contacting our Home Services team, through the following means:

1. Submit the work order request yourself using the tenant portal: https://app.delrentals.com, along with the images of the concern.
2. Send an email to [e-mail].
3. Call our Home Services team at this number: 416-296-7368, extensions 8026 and 8027.
4. For over-the-weekend and after-hours emergencies, please contact our on-call representatives at 416-296-7368 and follow the prompts to speak with them. As we have someone available 24/7 over the phone.

Sincerely,

Maintenance • Home Services

Del Condominium Rentals • Member of the Tridel Group

416.296.7368 | e. [e-mail] | w. http://www.delrentals.com