Troubleshooting for Appliances – Del Condominium Rentals

Refrigerator:

1. Is the refrigerator not cooling properly?

- Check if the temperature setting is appropriate for your desired cooling level.
- Ensure that the refrigerator door is closing tightly. Inspect the gasket for any damage or wear and replace if necessary.
- Make sure the refrigerator is not overcrowded, as it can hinder proper airflow and cooling.

2. Are there water leaks inside or around the refrigerator?

- Check for any visible leaks from water supply lines or connections.
- Verify that the refrigerator is properly levelled. Adjust the levelling legs or use a shim to achieve stability.
- Inspect the drainage system, including the drip pan for clogs or blockages. Clean or clear them if needed.

3. Is the refrigerator making unusual noises?

- Ensure that the refrigerator is level and stable. Adjust the levelling legs or use a shim if required.

Check if the evaporator fan is obstructed or damaged. Refer to the refrigerator manual for instructions on accessing and inspecting the fan.
Verify that the condenser fan, if present, is clean and functioning properly.
If the noises persist or become concerning, notify the condo management or landlord to arrange for a professional technician to inspect the refrigerator.

4. Is the interior light not working in the refrigerator?

Check if the light bulb needs replacement.
Ensure that the light switch is not stuck or damaged. Gently press the switch to see if the light comes on.
If the light still does not work, refer to the refrigerator manual for instructions on replacing the bulb. These can be picked up from most hardware stores or ordered online with the appliance model number. Lightbulb changes are the responsibility of the tenant.

5. Is the freezer not cooling properly?

Check if the temperature setting is too high. Lower it if necessary.
Ensure that the freezer door is closing tightly. Check for any obstructions or damaged seals.
Dust and dirt buildup behind the appliance can hinder proper cooling.
Verify that the freezer vents are not blocked by food items. Good airflow is crucial for efficient cooling.

6. Is the ice maker not functioning?

Confirm that the water supply to the refrigerator is connected and turned on.
Check if the ice maker switch is in the "on" position.
Clear any ice blockages or jams in the ice maker mechanism.

7. Is there excessive frost buildup in the freezer?

Make sure the freezer door closes properly. If it is not sealed tightly, it can cause frost accumulation.
Check if the door gasket is damaged or worn out.
Avoid frequent door openings, as it allows warm air to enter, leading to frost buildup.

8. Are there any other issues with the refrigerator?

If the tenants encounter any other problems or malfunctions with the refrigerator, such as ice maker issues, temperature fluctuations, or unusual odors, tenant needs to report them to our team for professional assistance.
The tenant needs to provide specific details about the problem, including any error codes or unusual behaviour, to help with troubleshooting and resolving the issue effectively.

Note: Please note that most of the suites have Whirlpool, Frigidaire, Bloomberg, and few suites have premium sub-zero refrigerator e.g., Miele appliances.

How to Use and Maintain Your Fridge https://youtu.be/QDiVawb6XFc

Dishwasher:

1. Is the dishwasher not starting or responding?

- Check if the dishwasher is properly plugged into the power outlet. Also, request the tenant to reset the appliance from the breaker panel.
- Make sure the dishwasher door is securely closed and latched.
- Confirm that the selected cycle and options are appropriate for the load.
- If the dishwasher still doesn't start, try resetting it by turning off the power for a few minutes and then turning it back on.

2. Is the dishwasher not filling with water?

- Ensure that the water supply valve to the dishwasher is fully open. Tenants can find the valve in the cabinet underneath the kitchen sink.

Inquire if the water inlet hose is connected or clogged.
If the problem persists, there might be an issue with the water inlet valve or the dishwasher's control board. Inquire if tenant’s any see any error code.

3. Is the dishwasher not cleaning dishes properly?

- Load the dishes properly, ensuring they are not blocking the spray arms.
- Use the recommended dishwasher detergent pods and follow the manufacturer's instructions.
- Clean or replace the dishwasher's filter to remove any debris.
- Check if the spray arms are not clogged or damaged.

4. Is water leaking from the dishwasher?

- Check if the dishwasher door gasket is intact and free from debris.
- Inspect the dishwasher's spray arms for any cracks or blockages.
- Ensure that the dishwasher is levelled correctly to prevent water from pooling.
- Examine the water inlet and drain hoses for leaks or loose connections.

5. Is the dishwasher producing strange noises?

- Make sure there are no dishes or utensils touching the dishwasher's heating element.
- Check if any foreign objects or debris are trapped in the dishwasher's pump or spray arms.
- Tighten any loose fittings, such as mounting brackets or screws.
- If the noise continues, there might be a faulty motor or other mechanical component. Contact a technician for further assistance.

How to Use and Maintain your Dishwasher https://youtu.be/2OtmTE-kXPM

Microwave:

1. Is the microwave not turning on or displaying any power?

- Check if the microwave is properly plugged into a functioning power outlet.
- Make sure the power cord is not damaged or frayed.
- Confirm that the microwave's door is fully closed and latched.
- If there is a power outage or circuit breaker trip, reset the breaker or check with your utility provider.

2. Is the microwave not heating food?

- Ensure that the microwave is not in the defrost, timer, or other non-heating modes.
- Verify that the food or container you are trying to heat is microwave safe.
- Check if the microwave's power settings are at the appropriate level.
- If the microwave still doesn't heat, there might be a problem with the magnetron or other internal components. Dispatch a technician for further assistance.

3. Is the microwave making strange noises or sparking?

- Make sure the interior of the microwave is clean and free from any debris.
- Check if the turntable and roller guide are properly aligned and not damaged.
- Remove any metal objects or aluminium foil from the microwave, as they can cause sparking.
- If the noise or sparking continues, advise the tenants to stop using the microwave and dispatch the technician as it could be a safety hazard.

4. Are the microwave buttons or control panel not responding?

Clean the control panel with a soft, dry cloth to remove any dirt or moisture.
Make sure the control panel is not locked. Please advise the tenants to turn the control lock setting off, press and hold the START button for 3 seconds. If this doesn't work, turn the oven off at the circuit breaker for 1 minute. When the circuit breaker is turned back on, the error code should be gone.
Reset the microwave by unplugging it for a few minutes and then plugging it back in.
If the issue persists, there might be a problem with the control board or membrane switch. Dispatch the vendor for technical assistance.

5. Is the microwave displaying error codes or messages?

Refer to the microwave's user manual for a list of error codes and their corresponding troubleshooting steps.
Try resetting the microwave by turning it off and unplugging it for a few minutes.
If the error code persists, contact despite resetting the appliance, dispatch a technician for further assistance.

How to Use and Maintain your Microwave https://youtu.be/xJBPj60J5Ms

Hood-Fan:

1. Is the hood fan not turning on?

- Check if the hood fan is properly plugged into a functioning power outlet.
- Ensure that the power switch for the hood fan is in the "on" position.
- Verify that the circuit breaker or fuse for the hood fan is not tripped or blown.
- If the hood fan has a remote control, check the batteries, and make sure it is properly paired with the fan.

2. Is the hood fan not effectively removing cooking odors or smoke?

- Clean or replace the grease filters in the hood fan. Grease buildup can impede airflow.

Make sure the hood fan is set to the appropriate speed or setting for the cooking task.
Check for any obstructions in the ductwork or exhaust vent that may be inhibiting proper ventilation.
If the issue persists, there may be an issue with the motor or exhaust system. Dispatch a technician for further assistance.

3. Is the hood fan making excessive noise?

Ensure that the hood fan is securely mounted and not loose or vibrating.
The fan blades might need to be cleaned to remove any debris or buildup that may be causing noise.
Request the tenant to check if any foreign objects are obstructing the fan or vent by removing the filters.
If the noise continues, there may be a problem with the motor or fan assembly. Contact a technician for further inspection.

4. Is the hood fan's light not working?

Replace the light bulb with a new one to ensure it's not burned out.
Check the light switch or control panel settings to ensure the light is enabled.
Inspect the wiring connections to the light socket for any loose or damaged wires.
If the light still doesn't work, there may be an issue with the socket or wiring. Consider contacting a technician for assistance.

5. Is the hood fan producing a burning smell or emitting sparks?

Advise the tenant to turn off the hood fan immediately and unplug it from the power source.
Check for any visible signs of damage or burning within.
Request them not to attempt to use the hood fan until it has been inspected and repaired by a qualified technician. Dispatch a technician for assistance.

Stove Top & Oven:

1. Is the stove not turning on or showing any signs of power?

- Ensure that the stove is properly plugged into a functioning power outlet.
- Check if the circuit breaker or fuse for the stove is not tripped or blown.
- Verify that the stove's control knobs or buttons are set to the appropriate position.
- If there is a power outage, reset the breaker.

2. Is the stovetop element not heating up?

Check if the stovetop element is properly plugged into the receptacle.
Make sure the control knob for the respective element is turned to the desired heat setting.
Clean the stovetop element and the surrounding area to remove any debris or residue.
If the element still doesn't heat up, there may be a problem with the element or the stove's wiring. Dispatch a technician for further assistance.

3. Is the oven not heating up?

Verify that the oven's temperature settings are set correctly.
Check if the oven's door is securely closed. Some ovens have safety features that prevent heating if the door is not properly latched.
Clean the oven's heating elements or burner to remove any accumulated debris or residue.
If the oven still doesn't heat up, there may be an issue with the heating element, thermostat, or control board. Dispatch a technician for further assistance.

4. Are the oven's temperature settings inaccurate?

Use an oven thermometer to check the actual temperature inside the oven.
Request them to refer to the oven's user manual to calibrate or adjust the temperature settings if necessary.
Suggest them to avoid opening the oven door frequently during cooking, as it can cause temperature fluctuations.
If the temperature discrepancy continues, there may be a problem with the oven's temperature sensor or control mechanism. Contact a technician for further inspection.

5. Is there an issue with the oven's self-cleaning function?

Refer to the oven's user manual for specific instructions on using the self-cleaning function.
Advise the tenants to make sure the oven is cool and empty before initiating the self-cleaning cycle.
If the self-cleaning function is not working or causing issues, there may be a problem with the oven's self-cleaning mechanism. Dispatch a technician for further assistance.

How to Use and Maintain Your Oven: https://youtu.be/GYwqIfJj0AY

How to Use and Maintain Your Cooktop:https://youtu.be/s40iM0sIWEU

Washer & Dryer:

Washer:

1. Is the washer not turning on or showing any signs of power?

Ensure that the washer is properly plugged into a functioning power outlet.
Check if the power cord is intact and not damaged.
Verify that the washer's door or lid is securely closed.
If there is a power outage, error code or circuit breaker trip, advise the tenants to reset the breaker or check with your utility provider.

2. Is the washer not filling with water?

Make sure the water supply valves to the washer are fully open.
Check if the water inlet hoses are properly connected and not kinked or clogged.
Ensure that the water pressure is sufficient for the washer to fill.
If the problem persists, there may be an issue with the water inlet valve or the washer's control board. Dispatch a technician for further assistance.

3. Is the washer not spinning or agitating?

Verify that the load inside the washer is balanced and not overloaded.
Check if the washer's lid or door switch is functioning properly.
Ask the tenants if there’s any bad smell during the cycle to ensure that the washer's belt or drive motor is not damaged or worn out.
If the issue continues, there may be a problem with the motor, transmission, or other internal components. Dispatch a technician for further assistance.

4. Is the washer not draining water?

Check if the drain hose is properly connected and not kinked or clogged.
Verify that the washer's drain pump is not blocked or malfunctioning.
If the problem persists, there may be an issue with the drain pump or the washer's control board. Dispatch a technician for further assistance.

5. Is the washer producing excessive noise or vibrations?

Make sure the washer is properly levelled on the floor.
Confirm if any items or garments are caught between the drum and the tub.
Verify that the washer's shipping bolts, or stabilizing pads have been removed.
If the noise or vibrations continue, there may be a problem with the suspension system or other mechanical components. Dispatch a technician for further assistance.

To turn off Demo mode for the Washer, use the following steps:

Turn the power on.
Tap the "Tools" Button.
Tap the "Info" Button.
View if "Store Demo Mode" is set to "ON" or "OFF"
If "ON", tap to turn off.

Dryer:

1. Is the dryer not turning on or showing any signs of power?

Ensure that the dryer is properly plugged into a functioning power outlet.
Check if the power cord is intact and not damaged.
Verify that the dryer's door or door switch is securely closed.
If there is a power outage or circuit breaker trip, advise the tenants to reset the breaker or check with your utility provider.

2. Is the dryer not producing heat?

Clean the lint filter to ensure it's not clogged.
Check if the dryer's exhaust vent is not blocked or restricted.
Verify that the dryer's heating element is functioning correctly.
If the problem persists, there may be an issue with the thermostat, thermal fuse, or other heating components. Dispatch a technician for further assistance.

3. Is the dryer taking too long to dry clothes?

Ensure that the dryer is not overloaded with clothes.
Clean the lint filter and the dryer's exhaust vent to improve airflow.
Check if the dryer's temperature settings are appropriate for the type of fabric being dried.
If the issue continues, there may be a problem with the dryer's heating element, thermostat, or exhaust system. Dispatch a technician for further assistance.

4. Is the dryer producing unusual noises or vibrations?

Make sure the dryer is properly leveled on the floor.
Check if any loose objects, such as buttons or coins, are inside the dryer drum.

Verify that the dryer's drum seals, or support rollers are not damaged.
If the noise or vibrations persist, there may be a problem with the motor, drum belt, or other mechanical components. Dispatch a technician for further assistance.

5. Is the dryer emitting a burning smell or unusual odors?

Stop using the dryer immediately and unplug it from the power source or turn off the breaker.
Check for any visible signs of burning or damage within the dryer's drum or exhaust system.
Suggest the tenants not attempt to use the dryer until it has been inspected and repaired by a qualified technician. Dispatch a technician for further assistance.

How to Use and Maintain Your Washer: https://youtu.be/LIajeUP9xis

How to Clean Your Lint Trap: https://youtu.be/RmnvQkgJXH0

If the encounter any issues that we are unsure about or unable to resolve by troubleshooting tips, please dispatch a technician for further assistance.

Appliance Error Codes: https://producthelp.whirlpool.com/Cooking/Wall_Ovens_and_Ranges/Electric_and_Dual_Fuel_Double_Oven_Range/Error_Codes_or_Messages
Whirlpool Error Code Sheet: https://tridel-my.sharepoint.com/:b:/g/personal/homeservices5_delrentals_com/EQJgHlLNFDFOhtmYQ6f4KAIBKWIgmxiOG1sLimvRIFRayQ?e=kmMEDV

Sincerely,

Maintenance • Home Services

Del Condominium Rentals • Member of the Tridel Group

416.296.7368 | e. maintenance@delrentals.com | w. http://www.delrentals.com